By placing an order electronically through this website, you are deemed to have accepted the Preliminary Information Form and the Distance Sales Agreement presented to you.
 

Buyers are subject to the provisions of the Law on the Protection of Consumers No. 6502, the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188), and all other applicable legislation in relation to the sale and delivery of the products they purchase.
 

Shipping costs for product deliveries shall be borne by the buyer.

Each purchased product shall be delivered to the person and/or organisation at the address specified by the buyer, provided that the statutory delivery period of 30 days is not exceeded. If the product is not delivered within this period, the buyer has the right to terminate the agreement.
 

The purchased product must be delivered complete, in accordance with the specifications stated in the order, and together with any applicable documents, such as the warranty certificate and user manual.

If it becomes impossible to supply the purchased product, the seller is obliged to notify the buyer in writing within 3 days of becoming aware of the situation. The full amount paid must be refunded to the buyer within 14 days.

If the Buyer fails to pay the purchase price of the product or if the payment is cancelled in the records of the relevant bank, the Seller's obligation to deliver the product shall immediately cease.

If, after the delivery of the product, it is determined that the credit card used by the Buyer for payment has been unlawfully used by unauthorised persons and, as a result, the relevant bank or financial institution does not pay the product price to the Seller, the Buyer shall be obliged to return the product subject to the agreement to the Seller within 3 (three) days. In such case, the shipping costs shall be borne by the Seller.

If force majeure events beyond the Seller’s reasonable control occur and the product cannot be delivered within the specified period, the Buyer shall be informed accordingly.

The Buyer may request the cancellation of the order, the replacement of the product with a similar product, or the postponement of delivery until the obstacle preventing delivery has been removed.

If the Buyer cancels the order and payment was made in cash, the amount paid shall be refunded in cash within 14 (fourteen) days from the date of cancellation.

If the Buyer made the payment by credit card and cancels the order, the product price shall be refunded to the relevant bank within 14 (fourteen) days from the date of cancellation. However, the transfer of the refunded amount to the Buyer’s account may take between 2 and 3 weeks, depending on the procedures of the relevant bank.

Before accepting delivery of the goods/services subject to this Agreement, the Buyer shall inspect them and shall not accept any goods/services that are damaged or defective, including but not limited to those that are dented, broken, torn or otherwise visibly impaired in their packaging.

Any goods/services accepted by the Buyer shall be deemed to have been delivered in good condition and free from visible defects.

Following delivery, the Buyer is obliged to take reasonable care of the goods/services. If the right of withdrawal is to be exercised, the goods/services must not be used.

The original invoice must also be returned together with the product.

The Buyer may exercise the right of withdrawal by rejecting the goods and withdrawing from the Agreement, without assuming any legal or criminal liability and without providing any reason, within 14 (fourteen) days from the date on which the product is delivered either to the Buyer or to the person/organisation designated by the Buyer, provided that the Seller is notified through the contact information set out below.

Company Name: RECOLTE KAHVE TURİZM VE ORGANİZASYON SANAYİ TİCARET ANONİM ŞİRKETİ

Address: CUMHURİYET MAH. NEHİR SK. BOMONTİ MODERN PALAS NO: 6 INTERIOR DOOR NO: 79 ŞİŞLİ / İSTANBUL / TÜRKİYE 

Phone: +90 540 732 65 83

Email: info@recoltecoffee.com

If the purchased product is a service, the 14 (fourteen)-day withdrawal period shall commence on the date of execution of the Agreement. The right of withdrawal may not be exercised in respect of service agreements where the performance of the service has begun with the consumer’s prior consent before the expiry of the withdrawal period.
 

Any costs arising from the exercise of the right of withdrawal shall be borne by the Seller.
 

In order to exercise the right of withdrawal, the Buyer must notify the Seller in writing by registered mail, fax or email within the 14 (fourteen)-day period, and the product must not have been used in accordance with the provisions set out under the section titled “Products Excluded from the Right of Withdrawal” in this Agreement.

The invoice issued for the product delivered either to the Buyer or to a third party designated by the Buyer must be returned together with the product.

If the invoice for the returned product was issued in the name of a legal entity (corporate customer), the return must be accompanied by a return invoice issued by that legal entity. Return requests for orders invoiced to legal entities cannot be completed unless a return invoice is provided.

The Seller is obliged to refund the total amount paid and any documents placing the Buyer under obligation within no later than 10 (ten) days from the date on which the notice of withdrawal is received, and to collect the returned goods within 20 (twenty) days.
 

If the value of the goods decreases or the return becomes impossible due to a reason attributable to the Buyer, the Buyer shall be liable to compensate the Seller for any damages in proportion to the Buyer’s fault. However, the Buyer shall not be responsible for any changes or deterioration resulting from the proper use of the goods or product during the withdrawal period.
 

If, as a result of exercising the right of withdrawal, the total order amount falls below the minimum threshold required for a promotional campaign organised by the Seller, any discount or benefit obtained under such campaign shall be cancelled and deducted accordingly.

In accordance with the applicable legislation, the right of withdrawal may not be exercised in respect of goods that are prepared in line with the Buyer’s specific requests or personal needs and are not suitable for return; underwear bottoms, swimwear and bikini bottoms; cosmetic products; single-use products; goods that are liable to deteriorate rapidly or are likely to expire; products that are unsuitable for return on health or hygiene grounds once their packaging has been opened by the Buyer after delivery; products that have become mixed with other items after delivery and cannot be separated by their nature; newspapers and magazines other than those supplied under a subscription agreement; services performed instantly in an electronic environment; intangible goods delivered instantly to the consumer; and audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables and similar products where the packaging has been opened by the Buyer after delivery.

Furthermore, in accordance with the applicable legislation, the right of withdrawal may not be exercised in respect of services that have commenced with the consumer’s prior consent before the expiry of the withdrawal period.
 

In order for cosmetic and personal care products, underwear products, swimwear, bikinis, books, reproducible software and programs, DVDs, VCDs, CDs, cassette tapes and stationery consumables (including toner cartridges, printer cartridges, ribbons and similar products) to be eligible for return, their packaging must be unopened, unused, undamaged and untested.

If the Buyer makes payment by credit card and falls into default, the Buyer acknowledges, declares and undertakes that they shall pay interest in accordance with the credit card agreement concluded with the card-issuing bank and shall be liable to the relevant bank.

In such circumstances, the relevant bank may initiate legal proceedings and may claim any costs, expenses and legal fees arising therefrom from the Buyer.

Furthermore, in all cases where the Buyer falls into default due to outstanding debt, the Buyer agrees to compensate the Seller for any loss or damage incurred as a result of the delayed performance of the payment obligation.

You may make payment via bank transfer or EFT (Electronic Funds Transfer) to our Turkish Lira (TRY) account held at Garanti Bankası Kalamış Branch:

IBAN: TR52 0006 2000 3430 0006 2947 28

You may also make online payments through our website using your credit card. Depending on the options offered by PayTR and your card issuer, you may benefit from either a single-payment transaction or online instalment payment options.

For online payments, the relevant amount will be charged to your credit card upon completion of your order.