Question 1

How can I start my subscription?

Accepted Answer

You can choose the subscription package that best suits your brewing equipment and coffee consumption habits through our website. You can also customise the delivery frequency, coffee weight, and grind setting to match your preferences.

Question 2

Which coffees are included in the subscription?

Accepted Answer

For our subscriptions, we carefully select our coffees based on seasonality and exclusive collaborations. Some coffees are available exclusively to our subscribers, while others give you early access before their official launch. If you prefer a surprise, simply choose the Surprise option and discover a different coffee each month.

Question 3

How long will it take to prepare my order?

Accepted Answer

Standard orders are prepared within 2–4 business days, while custom-made and corporate orders are prepared according to the agreed schedule.

Question 4

How can I order my coffee pre-ground?

Accepted Answer

During checkout, you can choose between whole bean coffee or a range of grind options. We offer grind settings suitable for a variety of brewing methods.

Question 5

Why is coffee grind size important?

Accepted Answer

The grind size directly affects both the extraction time and the flavour of your coffee. A fine grind is ideal for fast brewing methods, such as espresso. A medium grind is best suited to filter coffee brewing methods, while a coarse grind delivers the best results for longer brewing methods, such as French press.

Question 6

Can we customize the delivery address and date?

Accepted Answer

Yes. For special occasions and events, you can schedule your preferred delivery date and specify the delivery address in advance.

Coffees